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Susan is a fantastic qualitative researcher and moderator because she always fully understands the business/product question we are trying to solve, and she had a keen ability to elicit answers to these questions from customers.

She is incredibly smart so can incorporate a significant amount of feedback during a focus group session and apply it. Ultimately, I know a study with her will be a success. I typically work our schedule around hers to ensure she is part of our working team.

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